Returns & Exchanges Policy

At Pulse Recovery Equipment, we want you to feel confident when placing a high-value order with us. We provide a straightforward 30-day return window and clear support throughout the return or exchange process.

1. Policy Overview

Eligible products may be returned within 30 days of delivery. To qualify for a return, the item must be new, unused, in its original packaging, and include all original accessories and components.

There are no restocking fees for eligible returns. Certain products may have specific return requirements based on their size, shipping method, or supplier requirements, which we will communicate when applicable.

2. Return & Exchange Eligibility

Returned merchandise must be in resalable condition and meet the requirements above. Items that have been used, installed, modified, damaged after delivery, or returned without the original packaging and included accessories may not qualify for a refund.

Please contact us before sending anything back. Unauthorized returns may not be accepted.

3. Return Window

You have 30 days from the date your order is delivered to request a return.

If you are considering a return, we recommend contacting us as soon as possible so we can help you understand the available options and provide the appropriate return instructions.

4. Return Shipping Responsibility

For customer-initiated returns, such as a change of mind or buyer's remorse, the customer is responsible for return shipping costs.

For an item that arrives defective, damaged, incorrect, or was otherwise shipped due to an error on our part, Pulse Recovery Equipment covers the applicable shipping costs.

When a prepaid return label is provided for an eligible return, the shipping cost of the label may be deducted from the final refund when applicable.

5. How to Start a Return or Exchange (RMA Process)

Before returning an item, email support@pulserecoeryequipment.com with your order information and the reason for the return or exchange.

Our team will review the request and, when approved, provide return instructions and an RMA (Return Merchandise Authorization). Please do not ship the product until you receive return instructions from us.

6. Damaged or Defective Items

Please inspect your shipment promptly after delivery. For freight (LTL) shipments, damage must be reported within 48 hours of delivery. For small-parcel shipments through UPS or FedEx, damage must be reported within 15 days of delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide photos or other requested information. When the issue is confirmed as our responsibility, we will cover the applicable shipping costs and work with you toward an appropriate resolution.

7. Cancellations

Orders canceled before they ship are eligible for a full refund.

Once an order has shipped, cancellation may no longer be possible and the order may need to be handled through the applicable return process.

8. Refund Processing Time

After your returned item is received and inspected, approved refunds are processed within 7 business days. Your financial institution may require additional time to post the refund to your original payment method.

Original shipping costs are refunded for eligible returns.

9. Our Error vs. Customer-Initiated Returns

If we send the wrong item or an item arrives defective or damaged, we will work with you to resolve the issue and cover applicable return shipping costs.

For customer-initiated returns, the customer is responsible for return shipping. No restocking fee will be charged when the return meets our eligibility requirements.

10. Exchanges Process

If you would like to exchange an eligible product, contact us before shipping anything back. Once the exchange is approved, we will provide return instructions.

Customers are responsible for the return shipping and reshipment costs associated with an exchange unless the exchange is necessary because of an error, defective product, or incorrect item received from us.

11. We're Here to Help

We understand that purchasing recovery equipment is a significant decision. Our goal is to make the process clear and straightforward from purchase through delivery and, when necessary, return or exchange.

If you have questions about a return, exchange, or specific product, contact support@pulserecoeryequipment.com and our team will be happy to assist.